Preste um melhor serviço aos seus clientes com o OTRS
Apoiamos a sua empresa a obter o melhor do service deskcom conhecimento especializado e um suporte de excelência. Agendar demo
Efectue log-in se já for cliente.
Be efficient and automate the most common actions. Your team will thank you.
With templates at your fingertips answering customers is a walk in the park. And with process tickets your workflows will be flawless.
Connect to your LDAP, use Single-sign-on, map external databases and connect to other systems via web services.
Everything at the right place.
Organize your service desk and provide better results
Teams from all departments can enjoy transparency and work life balance with OTRS help.
We configure the system to automate tedious tasks, improve internal collaboration and increase team response quality and speed.
- Ticket Templates
- Recurring actions and calendar entries
- FAQ linking for easier responses
Save precious time.
Our consultants are experienced and care about quality.
We have many years of experience configuring OTRS in different markets, saving you time and resources. A correctly installed OTRS also increases user adoption and retention.
Check out where we have worked:
Success storiesAre you fighting your service desk software?
Which of these are your current difficulties?
Broken system
Dealing with buggy software causes disruption, stress, breaks business workflow and degrades the response quality of support teams.
Slow performance
Everyone wants quick results, and to provide these you need smooth software. There are many fast SaaS available online, but when a network outage occurs it will be unavailable. And so will your team.
Bad support
Having a strong relationship with the team that supports you is mission critical. Everyone knows the frustration of being redirected to a random call center somewhere on the other side of the world, where expertise is many times lacking.
No Integrations
For many of the most popular service desk software available today, third party integration is an extra pay wall to face or an extra license. This adds up to the complexity and costs, ending up becoming yet another problem to solve.
Too complex
Software makers tend to over-engineer to cover as much as possible the needs from customers. This results in unnecessary complexity and high maintenance costs to setup a system that truly shines.
Cost matters
Internal policies frequently block acquiring software over a set amount of value. Companies have to search for open source alternatives to their licensed software.
No experts
Although it’s very crucial, most companies lack experience in ITIL and service desk best practices. This leads to big expense of resources, time, money and results in team frustration.
Blabla
blablabla
Configure OTRS to match your business.
Our four step process allows us to setup your new service desk in days instead of months.
01
Plan
Our consultant designs your future service desk following industry standards.
The consultant will also recommend during this initial step, the best practices according to your business vertical as well as system specifications to ensure a smooth transition.
02
Install
After planning is done, OTRS is installed to match your business needs as accurately as possible.
We also write a fully detailed report of the configuration done for the design, technical configurations, server information and integrations with 3rd party software.
03
Training
The consultant delivers several technical workshops to bring your team up to speed with the software and make sure that everyone is able to use OTRS correctly once it initiates production phase. We can also issue an attendance certificate to identify a successful training session for your team members.
04
Support
In this last step licensing is enabled if eligible, both OTRS support and our dedicated local team will be there for you.
We also ensure that your always at ease, since we provide when needed, amazing local support to your environment, so you will always have help close by.
More infoWhat people say about us
“Vivamus magna justo, lacinia eget consectetur sed, convallis at tellus. Praesent sapien massa, convallis a pellentesque nec, egestas non nisi. Curabitur aliquet quam id dui posuere blandit Cras ultricies ligula sed magna dictum porta.”
Vivamus magnaLacinia eget
“Vivamus magna justo, lacinia eget consectetur sed, convallis at tellus. Praesent sapien massa, convallis a pellentesque nec, egestas non nisi. Curabitur aliquet quam id dui posuere blandit Cras ultricies ligula sed magna dictum porta.”
Vivamus magnaLacinia eget
“Vivamus magna justo, lacinia eget consectetur sed, convallis at tellus. Praesent sapien massa, convallis a pellentesque nec, egestas non nisi. Curabitur aliquet quam id dui posuere blandit Cras ultricies ligula sed magna dictum porta.”
Vivamus magnaLacinia eget
“Vivamus magna justo, lacinia eget consectetur sed, convallis at tellus. Praesent sapien massa, convallis a pellentesque nec, egestas non nisi. Curabitur aliquet quam id dui posuere blandit Cras ultricies ligula sed magna dictum porta.”
Vivamus magnaLacinia eget
Contact
Address
Rua do Bairro Afonso Costa, 68 lj. esq2910-482 Setúbal
(t) 555.353.5343